Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the domain name ARATANUTRA.COM ('Website'), including the related mobile site and mobile application (hereinafter referred to as the 'Platform').

The Platform is owned and operated by Arata Nutraceuticals, with its registered office at Flat No. 107, Vasantha Green View, Sy No. 79 of Hafeezpet, Miyapur, Hyderabad 500049, Telangana, India (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our').

Your use of the Platform and services and tools is governed by the following terms and conditions ("Terms of Use") as applicable to the Platform, including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner, and these terms and conditions, including the policies, constitute Your binding obligations with the Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, 'Services'). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

For the purpose of these Terms of Use, wherever the context so requires, 'you', 'your' or 'user' shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE — PLEASE READ THEM CAREFULLY BEFORE PROCEEDING.

Medical disclaimer

AETERNYX® is sold as a Nutraceutical under the applicable Food Safety and Standards regulations. It is not a drug and is not intended to diagnose, treat, cure, mitigate or prevent any disease or medical condition. Product is not to be used as a substitute for a varied diet.

No statement made on this website, in our marketing materials, or on the product packaging is a representation, warranty, or guarantee of any medical outcome. No claim is made under the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 for any disease or condition listed in the Schedule to that Act.

Nothing on this website is a substitute for professional medical advice, diagnosis or treatment. Always consult a qualified registered medical practitioner before starting any dietary supplement, and continue to follow your physician's advice.

Eligibility

The Services are intended for use only by individuals who are at least 18 years of age and who have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872. By using the Platform, you represent and warrant that you meet these requirements.

You are solely responsible for the accuracy of the information you provide to us, including your age, contact details and shipping address.

Product-specific warnings

AETERNYX® contains active nutraceutical ingredients. You must consult a qualified registered medical practitioner before use if any of the following applies to you:

Do not exceed the recommended daily usage stated on the pack. If you experience any adverse reaction, discontinue use immediately and consult a qualified healthcare professional.

• You are pregnant, planning a pregnancy, or breastfeeding.
• You are under 18 years of age.
• You are on prescription medication of any kind, particularly anticoagulants (blood thinners) such as warfarin or acenocoumarol — AETERNYX® contains Vitamin K2-7 (menaquinone-7), which may interact with these medicines.
• You have a diagnosed medical condition, or a history of kidney, liver, cardiovascular or thyroid disease.
• You are scheduled for surgery within four weeks.
• You have a known allergy or hypersensitivity to any of the listed ingredients on the product label.

Individual results and no guarantee

Any information regarding potential benefits of the ingredients in AETERNYX® is based on peer-reviewed scientific literature and is provided for informational purposes only. It does not constitute medical advice or a guarantee of any specific outcome.

Individual results vary and depend on your age, diet, lifestyle, existing medical conditions and other factors outside our control. We make no representation, warranty or guarantee — express or implied — that any user will experience any particular result from using the product.

Use of the Platform and Services

The use of the Platform and/or availing of our Services is subject to the following:

1. To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements.
4. The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents include, and are not limited to, the design, layout, look and graphics.
5. You acknowledge that unauthorised use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.
6. You agree to pay us the charges associated with availing the Services.
7. You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
8. You agree and acknowledge that the website and the Services may contain links to other third-party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of those third-party websites. These links are provided for your convenience, to provide further information.

Seller identification (Consumer Protection (E-Commerce) Rules, 2020)

In compliance with Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020, the following details of the seller are disclosed on this Platform:

Legal name of the seller: Arata Nutraceuticals. Principal geographic address of the seller: Flat No. 107, Vasantha Green View, Sy No. 79 of Hafeezpet, Miyapur, Hyderabad 500049, Telangana, India. FSSAI Licence No.: 13626999000569.

Product manufacturer and address: SunBeam Lifesciences Pvt. Ltd., R.S. No. 23/4, Mangalam Road, Vadamangalam, Villianur Commune, Puducherry 605102. FSSAI Manufacturer Licence: 10020045000187. Country of origin: India.

Customer care contact: aratanutra@gmail.com · +91 99599 93973. Grievance Officer details are set out in the section titled 'Grievance Officer and consumer complaints' below.

Transactions, indemnity and force majeure

You understand that upon initiating a transaction for availing the Services, you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.

You shall indemnify and hold harmless the Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of these Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall the Platform Owner, its affiliates, directors, employees, agents, licensors, or suppliers be liable to you for any indirect, incidental, special, consequential, exemplary or punitive damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or in connection with your use of the Platform or any product purchased through it.

Our aggregate liability to you for any and all claims arising out of or in connection with your purchase of any product through the Platform shall not exceed the amount actually paid by you for that product, exclusive of shipping charges and taxes.

Nothing in these Terms shall exclude or limit any liability that cannot lawfully be excluded or limited under the Consumer Protection Act, 2019 or any other applicable law.

Governing law and jurisdiction

These Terms and any dispute or claim relating to them, or to their enforceability, shall be governed by and construed in accordance with the laws of India.

All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

Grievance Officer and consumer complaints

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the Grievance Officer for Arata Nutraceuticals is [FULL NAME], [DESIGNATION].

Contact: aratanutra@gmail.com · +91 99599 93973 · Mon–Fri 9:00–18:00 IST · Flat No. 107, Vasantha Green View, Sy No. 79 of Hafeezpet, Miyapur, Hyderabad 500049, Telangana, India.

Consumer complaints under the Consumer Protection (E-Commerce) Rules, 2020 will be acknowledged within 48 hours of receipt and redressed within 30 days. Content-related and intermediary grievances under the IT Intermediary Rules, 2021 will be acknowledged within 24 hours and resolved within 15 days. Requests concerning your personal data (access, correction, erasure, nomination, grievance redressal, withdrawal of consent) under the Digital Personal Data Protection Act, 2023 are handled through the same officer.

Full contact details are also available at aratanutra.com/contact.