Return Policy

Consumable product notice

AETERNYX® is a sealed consumable nutraceutical. For product-safety and hygiene reasons, and consistent with Indian nutraceutical industry practice under the applicable Food Safety and Standards regulations, opened or used product cannot be returned, exchanged or refunded under any circumstance.

This Return Policy should be read together with the Refund & Cancellation Policy at /refund-and-cancellation. In the event of any conflict between the two, the more specific provision governs.

What is eligible for return

• Damaged, defective, tampered or wrong product delivered to you, reported within 48 hours of delivery with an unboxing video (see 'How to raise a return' below).
• Unopened strips or boxes with intact foil seals and undisturbed outer carton, only where we have confirmed acceptance before you ship the item back.

What is not eligible

• Any strip whose foil seal has been broken, or whose outer carton has been opened.
• Change-of-mind returns on any opened or partially-consumed product.
• Reports made more than 48 hours after delivery.
• Products purchased during promotional sales explicitly marked as final sale.

How to raise a return

1. Email aratanutra@gmail.com or message WhatsApp +91 99599 93973 within 48 hours of delivery, quoting your order ID.
2. Attach the required unboxing video for any damage, defect or tampering claim.
3. Do not ship anything back before we confirm. If we approve the return, we will arrange a reverse pickup at our cost or share a return address for you to use.

Inspection, replacement and refund

Once we receive the returned product, we will inspect it within 3 (three) working days. If approved, you may choose either (a) a free replacement dispatched to your original shipping address, or (b) a refund credited to the original payment source per our Refund & Cancellation Policy.

If, on inspection, the product does not qualify (for example, the seal was broken before we received it, or the claim was raised after 48 hours), we will notify you and, at your option, either ship the item back to you at your cost or dispose of it.