Shipping Policy

Where we ship

We ship AETERNYX® across India only. Country of origin: India. We do not currently accept international orders, and we are unable to ship to APO, FPO or non-serviceable PIN codes as determined by our courier partners. If your PIN code is not serviceable at checkout, please contact us and we will let you know whether we can dispatch via India Post.

Dispatch timeline

Orders placed and successfully paid for by 4:00 PM IST on a working day are typically dispatched the next working day. Orders placed after 4:00 PM IST, on Sundays, or on national holidays are dispatched on the following working day.

In all cases, we aim to hand your order over to the courier within 5 (five) working days of receiving cleared payment. We will notify you by email and, where a mobile number is provided, WhatsApp when your order is dispatched.

Delivery timeline

Once dispatched, most orders across India are delivered within 3–7 working days, depending on your destination PIN code and the courier's own network schedules. Metro and Tier-1 city PINs typically deliver faster; remote and North-East PINs may take longer.

Arata Nutraceuticals is not liable for delays caused by the courier or by circumstances beyond our reasonable control — including weather, strikes, riots, curfews, natural disasters or acts of governmental authority.

Tracking and order updates

You will receive an order confirmation email the moment your payment is successful, and a separate dispatch email that includes the courier name and tracking number. Tracking updates are also shared on WhatsApp where you have provided a mobile number.

Delivery is made to the address provided at checkout. Please double-check the PIN code, house number, landmark and phone number before completing payment — we cannot re-route a parcel once it has been dispatched.

Undeliverable or refused parcels

If a parcel is undelivered because the recipient was unavailable across the courier's re-attempt window, because the address was incorrect, or because delivery was refused at the doorstep for reasons unrelated to product fault, the parcel will be returned to us as an 'RTO' (Return to Origin).

On receipt of an RTO parcel, we will contact you to either re-ship (you cover the second-attempt shipping charge) or refund the product amount less the original outbound shipping charge. Refunds follow the timeline described in the Refund & Cancellation Policy.

Shipping charges

Shipping charges are shown clearly at checkout, alongside the product price, and are inclusive of all applicable taxes. Charges vary by pack size — the 3-strip pack and the 10-strip (100-tablet) pack currently ship free across India; the 1-strip pack carries a flat shipping charge.

Shelf life at delivery

Every product dispatched will have at least 30% of its shelf life, or at least 45 days before expiry, remaining at the time of delivery.